Service and support
Before beginning the project, our certified specialists find the needs and work out all the nuances to ensure the expected result.
The competent concept of the implementation of information systems, created in accordance with the specific character and objectives of the business, will not only improve the efficiency of your company, but also create notable competitive advantages. We do not regret spending time on learning how your organization works and what has to be changed to improve the effectiveness of the interaction and collaboration of your employees and teams.
Our service contracts allow you to extend warranty service of the installed equipment for 2-3 years or with the help of planned service maintenance to maintain its efficiency at a high technical level.
Concluding long-term meintenance contracts
Light level
The Contractor provides Maintenance from 9 am to 6 pm Kyiv time from Monday to Friday, excluding holidays. Service includes the following list of work:
- The Contractor carries out repairs, receiving messages from the Customer that the system is not functioning in full. Not later than 4 working hours, the Contractor will begin to resolve the technical hitch with the help of the telephone support service. If the problem can not be solved by telephone, the Contractor will send his technical representative to the object of the Customer during working hours and not later than 24 hours.
- To verify the current technical condition of the system and conducting prevention measures, the Contractor carries out scheduled routine work several times a year. This work includes diagnostics of the equipment, purification from contaminations of optical and air tracks, alignment of mechanical units and adjustment of electronic blocks.
Medium level
The Contractor provides Maintenance from 9 am to 6 pm Kyiv time from Monday to Friday, excluding holidays. Service includes the following list of work:
- The Contractor carries out repairs, receiving messages from the Customer that the system is not functioning in full. Not later than 4 working hours, the Contractor will begin to resolve the technical hitch with the help of the telephone support service. If the problem can not be solved by telephone, the Contractor will send his technical representative to the object of the Customer during working hours and not later than 24 hours.
- To verify the current technical condition of the system and conduct prevention measures, the Contractor conducts scheduled routine work twice a year. This work includes diagnostics of the equipment, purification from contaminations of optical and air tracks, alignment of mechanical units and adjustment of electronic blocks.
- The cost of service includes the cost of scheduled maintenance, repair and restoration work. Spare parts, components and materials needed for repairing the equipment are paid separately at current rates.
Hight level
The Contractor provides Maintenance from 9 am to 6 pm Kyiv time from Monday to Friday, excluding holidays. Service includes the following list of works:
- The Contractor carries out repairs, receiving messages from the Customer that the system is not functioning in full. Not later than 4 working hours, the Contractor will begin to solve the technical hitch with the help of the telephone support service. If the problem can not be solved by telephone, the Contractor will send his technical representative to the object of the Customer during working hours and not later than 24 hours.
- To verify the current technical condition of the system and conduct prevention measures, the Contractor conducts scheduled routine service twice a year. This work includes diagnostics of the equipment, purification from contaminations of optical and air tracks, alignment of mechanical units and adjustment of electronic blocks.
- The cost of service includes the cost of scheduled maintenance, repair and restoration work, as well as spare parts and transport costs.